Licenses & Regulatory Information

The operating company is the entity you contract with when you accept our Terms of Use and establish an account. Its complete legal designation, its organizational structure, its registration details and the specific group affiliation are outlined in the client agreement provided during the account setup process, and may be obtained upon application using the methods outlined in the "Requesting documentation" section that follows.

Because corporate structures, registered particulars and service arrangements can change, we deliberately do not restate them as fixed text on a marketing page. The client agreement and the documentation pack we send you are the authoritative source; where this page and those documents differ, the documents prevail.

Group companies and service providers

Certain functions - technology hosting, payment processing, market data, customer identification tools - are carried out by specialist third-party providers under written agreements. The categories of provider we use, and the way your personal data is handled by them, are described in our Privacy Policy. We do not publish provider names on this page.

1. 01

   Client identification

   All accounts undergo verification prior to deposits, trading activities or fund withdrawals, consistent with the KYC and AML protocols detailed on our KYC & AML page.

2. 02

   Financial-crime prevention

   Sanctions and risk screening, ongoing transaction monitoring, internal escalation procedures and record retention for the periods required by applicable law.

3. 03

   Handling of client money

   Client funds are maintained as separate records from the company's operational capital, and refunds are directed to an approved payment method registered under the client's name.

4. 04

   Fair and clear communication

   Costs, spreads and any applicable fees are published in your account and on our pricing page. We do not promise specific returns, and all promotional material carries a risk warning.

5. 05

   Data protection

   Personal data is processed on a defined lawful basis, retained only as long as necessary, and protected by access controls and encryption in transit and at rest.

6. 06

   Complaints handling

   A documented internal grievance resolution process including acknowledgement of receipt, thorough review and a comprehensive response provided within the period specified at the time your grievance is submitted.

Where a jurisdiction imposes stricter local requirements than those above, the stricter requirement applies to clients resident there.

Where the service is offered

Accounts may be opened by residents of the countries listed as eligible in the registration flow of your account. If your country appears in that list and you pass verification, you can proceed. If it does not appear, the service is not available to you.

Where the service is not offered

• Nations and regions that are affected by relevant international trade restrictions or sanctions measures.
• Regulatory areas where delivering this category of offering to non-professional clients demands a regional license which we presently do not possess.
• Jurisdictions identified as high risk for financial crime under applicable rules.
• Any region we have determined to restrict based on our own compliance considerations.

No solicitation

Nothing on this website is directed at, or intended for distribution to or use by, any person in a jurisdiction where such distribution or use would be contrary to local law. Accessing this site from an excluded jurisdiction does not create a right to use the service. If you move to an excluded jurisdiction while holding an account, tell us - the account may need to be restricted or closed and any balance returned to you.

Investments involve capital exposure. Portfolio worth may fluctuate both upward and downward resulting in potential loss of principal. Kindly review the Risk Disclosure documentation prior to engaging with the service.

What can be requested

• Confirmation of the operating entity and its corporate particulars.
• Your existing client agreement along with the applicable fee structure for your specific account.
• A summary of our AML and client-identification procedures.
• The grievance management framework and procedure for further recourse.
• Data-protection information relating to your own personal data.

How to make the request

1. 01

   Write to us

   Use the contact route on our contact page. Enter "Regulatory documentation request" as the heading.

2. 02

   Identify yourself

   Specify whether you are a current client (providing the registered email for that account) or a prospective client, plus specify which materials you require.

3. 03

   Receive the pack

   Requests are answered within the timeframe stated when your request is acknowledged. Some documents may be provided in extract form where they contain confidential internal detail.

Materials are transmitted to the approved contact address recorded in our system. We are unable to forward account-related materials to an external party without your express written permission.

• This page is informational. It does not form part of any contract and does not replace the client agreement.
• Any amounts, limits or processing times mentioned across this site are indicative; the figures published in your account govern.
• The content of this page is reviewed periodically; the version published here is the current one.
• Read alongside the Terms of Use, the Risk Disclosure, the Privacy Policy and the KYC & AML Policy.